Terms and Conditions

Please read the following carefully!

Westfjords Isafjördur, Iceland

Please read the following carefully! The information below is to advise you of the terms, conditions, fees and penalties related to your cruise. By booking a cabin on the Dave Koz and Friends at Sea cruise, you agree to these Terms and Conditions. These Terms and Conditions are binding and not negotiable. Please read the cancellation policies for this chartered cruise. These cancellation policies differ from the standard cruise lines policies. All payments are non-refundable.

What’s Included

Your cruise cost includes your cabin, onboard gratuities, all meals onboard (except specialty dining) and all shows produced by Dave Koz and Friends at Sea / Bridgeway Entertainment.

Prices are per person, based on minimum double occupancy with the limited exception of single occupancy cabin category OO. Cabins are subject to availability. Certain restrictions apply. All prices are quoted in US Dollars. All itineraries, performers, and prices are subject to change without notice. In case of an itinerary or performer change, no refunds or discounts will be offered. Please read the cancellation policies for this chartered cruise. These cancellation policies differ from the standard cruise lines policies. All payments are non-refundable. Guests are urged to purchase Travel Insurance to offset this risk.

Please review the Holland America’s “Know Before You Go” page and our Travel Documents page prior to booking.

Stateroom Deposits

Deposits are due at time of reservation. All deposits are per person, based on double occupancy with the limited exception of single occupancy stateroom category OO.


  • $550 per person – Inside Staterooms
  • $650 per person – Ocean View Staterooms
  • $750 per person – Verandah Staterooms
  • $850 per person – Suites

 All payments are non-refundable. All payments are processed via credit card only. No checks, cash or wire transfers.

Additional Guest Pricing

The cost for the 3rd and 4th guest in a stateroom is listed below. Any 3rd or 4th person bookings will also need to pay a deposit at time of booking. Pricing does not include port fees, taxes and prepaid gratuities. There is a limited supply of 3rd and 4th guest/occupancy staterooms.

  • $950 per person – Inside Staterooms
  • $1,050 per person – Ocean View Staterooms
  • $1,750 per person – Verandah Staterooms
  • $1,950 per person – Signature Suites
  • $2,150 per person – Neptune Suites

Shared Financial Responsibility Reservations (Roommates)

All staterooms must be paid in full at minimum double occupancy prior to sailing with exception of category OO. If the reservation’s financial responsibility is shared by more than one guest, each responsible party must be fully paid prior to sailing. Should an individual(s) financial responsibility not be fulfilled, the other individual(s) on the reservation will be responsible for the remaining funds.

Dave Koz, Dave Koz and Friends at Sea, Bridgeway Entertainment, Redwood Travel Partners and Holland America will not be responsible or liable for any issues related to roommate agreements. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the set forth terms and conditions and the other passengers on the reservation will be held responsible for full payment.

Pass Through Port Charges, Taxes, Gratuities and Admin Fees

Port fees, taxes and prepaid gratuities are $444.25 per person based on double occupancy. Administrative fees may include but are not limited to late fees, change fees and research fees.

Monthly Payment Plan (required)

Automatic monthly payment plan requires a full deposit based on your selected stateroom class due at time of booking. Your payments begin APRIL 18, 2024 and will be divided equally by the number of months left before FINAL PAYMENT on MARCH 18, 2025. PAYMENT DATES CANNOT BE ALTERED.

Your credit card on file will be charged on the eighteenth (18th) of each month. Guests assume responsibility to provide updated credit card information prior to the payment due date. PAYMENT DATES CANNOT BE ALTERED.

Late Payments: There is a $35 late payment fee. This will be assessed each time a payment is more than 5 days late. If you are 60 days or more past due on any of your cruise payments, your cruise reservation may be canceled at our discretion. In the event of a late payment cancellation, all paid funds will be forfeited.

Final Balance Due Date

All balances due must be paid in full on or prior to MARCH 18, 2025.

Reservation Changes

Change Fee: All name changes will be assessed at $100.00 per name. (Please determine which party is to be billed prior to making changes.) All fees are per person. ALL FUNDS ARE NON-TRANSFERABLE.

Downgrading your stateroom to a stateroom of lesser value is not allowed.

Cancellation Policy

Please read the cancellation policies for this chartered cruise. These cancellation policies differ from the standard cruise line policies. All payments are non-refundable. Guests are urged to purchase Travel Insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact Allianz here.

Cancellations are subject to a forfeiture of deposit + 10% of total funds paid. All deposits are NON-REFUNDABLE. In the case of reservations with multiple parties sharing financial responsibility, all parties MUST agree to a cancellation. Partial reservation cancellations will not be accepted. It is HIGHLY suggested that you obtain Travel Insurance to offset risk.

No refunds or compensation will be given for not traveling due to illness, family emergency, passport issues, or any other reason.

It is HIGHLY suggested that you obtain Travel Insurance and that you are abundantly clear on the terms of the insurance you have purchased.

If you have taken insurance and you need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments. Please make Redwood Travel Partners aware of your cancellation with insurance.

CRUISE POSTPONEMENT: In the unlikely event this cruise is postponed and if refunds are offered, there will be subject to a 3% deduction to recover credit card processing fees that are charged to Dave Koz and Friends at Sea on each payment processed.

All guests must abide by Holland America’s health and safety requirements. Holland America reserves the right to deny boarding for any reason they see fit. No refunds or compensation will be given for denial of boarding, removal from the ship, or quarantine for any reason.

Selling of Reservation


Both parties must email [email protected] Redwood Travel Partners authorizing the change in reservation.

All monies paid will stay on the reservation. It is the seller’s responsibility to collect all previously paid funds directly from the buyer. Once the seller has received funds from the buyer they will authorize Redwood Travel Partners to make the transfer.

All future payments need to be secured with a credit card under the new Customer account.

Confirmation of updated Reservation will be sent out to all parties.

There will be a $100 name change fee per person. Please advise who will be responsible for this fee.

*New customers to the Dave Koz and Friends at Sea cruise will have to create an account in order to be added to the reservation.

Travel Insurance

Allianz Global Assistance Travel Insurance offers 24-hour protection against a wide range of covered reasons on every continent around the world. It can reimburse your prepaid expenses if you have to cancel your trip, provide medical support if you need help while traveling, cover the cost of lost or damaged luggage, and much more.

Some plans require purchase by Trip Deposit Date and/or within 14 days of placing your deposit for your trip. It is highly recommended that you review the plan options and purchase your insurance policy immediately after receiving this receipt to secure the best coverage.

IMPORTANT: Before purchasing a travel protection plan, please read their Coverage Alert for details on how their plans may limit or exclude coverage related to COVID-19, as well as temporary, specific accommodations they are offering.

Child Policy

Children under the age of 18
Dave Koz and Friends at Sea is all ages and family-friendly. Children under the age of 18 will be charged at full price. Children under the age of 2 will be charged for port fees and taxes only. Children under the age of 18 must be accompanied by a parent or guardian over the age of 18 at all times. Please refer to the cruise line policy for specific requirements. Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Pregnant Women
Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. If you are pregnant or sailing with a guest who is pregnant they must provide a physician’s letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk.

Accessibility and Mobility

For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note that scooters and wheelchairs that are more than 100 lbs. without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. Holland America is not able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship’s location, weight of the guest or their mobility device, etc.

Passports and Visas

All passport and visa requirements are the sole responsibility of the traveler. Redwood Travel Partners and Dave Koz and Friends at Sea do not advise on passport and visa requirements. It is your sole responsibility to obtain and have available the proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. Every country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Dave Koz and Friends at Sea, Redwood Travel Partners and Holland America highly recommend that all guests carry a passport that is valid for at least six months beyond the completion date of your travel date. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency.

Passports are sometimes surrendered to and held by the pursers on board to facilitate clearances in ports of call. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original. Your name on your travel documents (passport, Alien Resident card, birth certificate, etc.) must be identical to those on your cruise documents. Otherwise, proof of name change (e.g. a marriage license) with a valid driver’s license (or other government issued photo ID) must be presented. Any discrepancies may prevent travel.

PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Boarding may be denied or fines levied against those guests without proper documentation. Payment of any fines levied is the responsibility of the individual guest.

Excluded Charges

Charges are “cruise only” and are based upon double occupancy and do not include airfare, ground transportation, onboard purchases, purchased drinks onboard or excursions. Fuel Surcharge: Holland America Cruise Line reserves the right to implement a fuel charge if oil prices rise above $70.00 a barrel with a maximum of $10.00 per person per day.

Pre and/or Post Cruise Packages are subject to different penalties for changes or cancellations. These will be determined by the vendors that are used.

Any disputes arising from the Dave Koz and Friends at Sea Cruise must be settled in California. Information and pricing is subject to change without notice. While we do our very best to ensure that information and pricing are complete and accurate, we cannot be responsible for incomplete and inaccurate representations, which may or may not be under our control. In the event of a pricing error, misrepresentation or omission, we reserve the right to adjust the pricing or make any other corrections. We reserve the right to change all itineraries and entertainers without notice and with no further obligation.


Redwood Travel Partners, Dave Koz and Friends at Sea, Bridgeway Entertainment, IAG & W.F. Leopold Management and all entertainers performing on the ship and their agents, Dave Koz and Friends at Sea, and Holland America Cruise Line neither controls, nor operates, nor are they responsible for the actions of independent contractors such as airlines, railroad companies, tour operators or ground transporters. The above said deny any responsibility for liability for late arrival of your flight or train or for any illness, injury, damage, loss of cruise time or other irregularities resulting therefrom. You are responsible for arriving at the respective ports on time for embarkation and for joining the vessel at its next port of call if, for any reason, you miss a scheduled sailing. Holland America, Dave Koz and Friends at Sea and Redwood Travel Partners are not responsible for lost luggage or personal items.

Terms and Conditions are subject to change.

Redwood Travel Partners

[email protected]

Fla. Seller of Travel Ref No. ST4317
CST #214660-40

Per California Law, Redwood Travel Partners uses a trust account for customer funds.

For California Residents Only- This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount that may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to:

Travel Consumer Restitution Corporation; 468 Manzanita Ave., Suite 1, Chico, CA 95926; or by visiting TCRC’s website at: www.tcrcinfo.org

For Purchases Outside of California- This transaction is not covered by the California Travel Consumer Restitution Fund.