Frequently Asked Questions

You’ve got questions, we’ve got answers!

Before You Book

Use this interactive map to discover COVID-19 test requirements, quarantine protocols, and entry restrictions for anywhere in the world. View entry restrictions and COVID-19 travel requirements for countries around the world. Choose a country on the map to begin.

Travel Restrictions Map

Holland America and all of our port countries have dropped vaccine requirements for entry/boarding. While our cruisers in very large majority are fully vaccinated, all cruise lines will no longer deny boarding due to not being up to date with vaccines. We strongly encourage guests to check all local mandates and protocols prior to traveling. We highly recommend travel insurance coverage.

Should you need to locate a testing provider prior to beginning travel or while traveling prior to your cruise, please visit, an easy-to-use online tool for locating COVID-19 testing providers around the world. Make sure to verify what testing is approved by your airline and the cruise line.​

  • Exclusive welcome aboard party
  • All concerts, speaker sessions, etc.
  • All meals in formal dining rooms and buffets
  • Non-carbonated beverages (i.e. tea, juices, coffee)
  • Use of the ship’s beautiful pools
  • Use of the ship’s health and fitness center
  • Gratuities for the dining & cabin staff
  • Items of personal nature (phone calls, internet, laundry, etc.)
  • Spa & beauty salon
  • Soft drinks, wine and alcohol (drink packages are available for purchase)
  • Meals in the specialty restaurants
  • Room Service
  • Gambling
  • Excursions while in Ports
  • Airfare
  • Ground transportation
  • Cruise insurance (available through Allianz for an additional fee)
Up to date pricing per person can be found on the Pricing & Availability page of our website.
Please visit the Itinerary page for dates and times.

Be sure to go through our own Ship Information page including the five main helpful tabs: Entertainment, Events & Activities, Ship Activities, Dining and the Stateroom page.

You can also view the Deck Plan and Holland America’s site for more information about the Oosterdam.

Unfortunately, we cannot be involved in any cabin matching, however, you can check the Dave Koz Cruise Facebook Group designed to help passengers connect with others in the same situation.

Please be advised that the Dave Koz Cruisers Facebook Group are not affiliated with Dave Koz, Dave Koz Cruises or Redwood Travel Partners. Therefore, choosing to room with someone you do not know is at your own discretion and neither Dave Koz, Dave Koz Cruises, Bridgeway Entertainment, Redwood Travel Partners or Holland America will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.

Book & Manage Stateroom

Booking your stateroom is easy! You can book online on the Pricing and Availability page, or via  the phone by calling 888-471-3313.

Login to your Redwood Travel Partners Reservation Account (or create a new one) before finalizing your reservation. A confirmation email will be sent to you as soon as your essential personal information has been verified. If you made your reservation over the phone or have forgotten your user name or password, please click the “Forgot Your User Name or Password” link at the bottom of the page.

Yes, you have 30 minutes to book your stateroom before it returns back to inventory.

Before you proceed to booking, make sure you have the following information for all of your guests:

  • Full LEGAL Name as it appears on your government issued ID (no nicknames please)
  • Date of Birth
  • Citizenship
  • Phone Number
  • Email Address
  • Any special dietary or physical needs

Please refer to the Terms & Conditions for further information about passenger name changes, transfers, and other pertinent information about your reservation.

If you are paying with multiple credit cards, you will need all of the credit card numbers complete with expiration date and card verification number as well as the billing address, phone number, and email for each card.

Yes, this requires a full deposit based on your selected cabin class due at time of booking.

Your payments begin APRIL 18, 2022 and will be divided equally by the number of months left before FINAL PAYMENT on MARCH 18, 2023.

Please review the Terms and Conditions.

All payments are non-refundable. Guests are urged to purchase Travel Insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact Allianz here.

Minimum age to cruise: Babies must be 6 months to sail on most Holland America cruises (Alaska, Canada/New England, Caribbean, Europe and Mexico). The exceptions are trans-ocean crossings and remote itineraries with more than two consecutive sea days, where the minimum age is 12 months.

Rules for cruising alone: Passengers must be 21 years old to travel on their own. An adult over 21 years must accompany every five passengers under age 21 on the same reservation. For organized student or youth groups, the minimum age requirement applies.

Minimum age to leave the ship on your own: Passengers must be 18 or older to go on a ship-sponsored shore excursion on their own. Minors under 16 can go ashore without adult supervision provided parents and guardians inform the ship’s security officer of their decision.

Shipboard venues with age restrictions: Passengers must be 18 or older to enter the casino and gamble. Use of the fitness center is restricted to passengers 16 and older.

Pre-Cruise Details

For your convenience, and to expedite your departure, we encourage all Dave Koz Cruise guests to utilize the Holland America online check-in procedure and start the process as soon as possible. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. For the most accuracy onboard your ship, please complete the process at least 30 days prior to your departure. If you begin the process and cannot finish due to insufficient information, you may return to complete it at your convenience prior to departure. For a more in-depth look at the check-in process, check out Holland America’s video walk-through.

PASSPORTS: VALID Passports are required for this cruise. Be sure to check your passport. It MUST be valid for 6 months after your return. There are no exceptions to this rule!

VISAS: Different countries have different regulations regarding visas, it is your responsibility to know the requirements for travel to Spain, Morocco and Portugal.

Please remember your passport must be valid for (6) six months after your arrival date. In addition, take a photo of your passport with your smartphone and keep a photo copy in your traveling partner’s carry-on luggage and a copy somewhere safe at home.

While most US Passport Holders do not require a visa to enter the visiting countries, we recommend for all guests to check their individual requirements. Dave Koz and Friends at Sea, Redwood Travel Partners and Holland America Cruise Lines are not responsible for providing guests travel requirements, as these are based on your individual circumstances.

Do I need a VISA?

Casual attire is the order of the day, both on board and ashore. Daytime, it’s basically fine since we know you’re probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet. Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This too is welcome everywhere. And if you’re tired from a long fun day and just want to wear shorts; our buffet is the place for a casual dinner. Some people prefer nice jeans. They’re welcome in many of our restaurants as well, but not in all. Since all suitcases are collected the night before we return home, don’t forget to bring an overnight bag packed with a change of clothes, prescriptions, and need-to-have items.

We have secured as many rooms as possible, but selections are limited and WILL SELL OUT – just like our cruises. Make sure you are ready for Tuesday with your hotel preference, how many nights you want to book pre or post cruise, and the type of room you will need for your traveling party (i.e. single, double, triple).

Because we know how many of you want the pre & post cruise hotel packages, we have several amazing options in each city to fit different travel styles, needs and budgets. From Select & Premium to Luxury & Boutique hotels, multi-night packages, & type of experience offered – you get to choose what serves you best.

CLICK HERE for hotel selections, details & photos.

Pricing & availability is provided during booking based on hotel selection, occupancy needed, and number of nights included in the selected hotel package.

Visit HERE for all of your travel needs for the Dave Koz Cruise 2023 in Spain and Portugal. Explore pre & post cruise hotel options, tours, transportation, & activities. Get flight recommendations & tips. Learn more about travel insurance. Discover your ports of call through our Destination Guides. Get answers to most Frequently Asked Questions on our FAQ page. And peruse our Travel Tools & Tips to make your journey a little more seamless.

At the port you will hand over any luggage you wish to check to the porters, and your bags will be delivered directly to your cabin. DON’T PACK YOUR DOCUMENTATION, MEDICATION OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK, AS BAGS MAY TAKE UNTIL 8PM TO ARRIVE TO YOUR CABINS.

Each piece of checked luggage must have a luggage tag listing your name, ship and cabin number. Luggage tags can be printed prior to the cruise during registration for e-documents and additional tags may be obtained at port from the curbside porters. *Please note that curbside porters are not employees of Holland America and it’s customary to tip them $1 per bag.


Due to new government regulations requiring cruise lines to submit final departure manifests at least 90 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

Barcelona Cruise Port – Vial Moll Adossat
Vial Moll Adossat, Port de Barcelona
08039 Barcelona
Map & Directions |

Lisbon Cruise Port – Jardim do Tabaco Quay
Doca Jardim do Tabaco Terminal de Cruzeiros de Lisboa, Av. Infante Dom Henrique
1100-651 Lisboa, Portugal
Map & Directions |

If you’re interested in securing a Beverage Package for your cruise, you can do so by calling +1.866.929.2332 and/or +1.800.541.1576. Please be sure to have your booking number and a form of payment ready. (Packages are available only by phone at this time)

Once On-Board and Ashore

Internet and Wi-Fi: All Holland America ships have internet cafes. The line’s Explorations Cafe, powered by The New York Times, is a cozy, coffee house-style area where passengers can either use the computers provided or a wireless internet device. High-speed terminals are scattered around the library and handily adjacent to a coffee bar. Satellite-powered wireless access is available fleetwide in most public areas and all cabins.

Cell phones: All ships in the Holland America fleet are cell phone friendly, and thanks to an agreement with Wireless Maritime Services, passengers can make and receive calls, send and receive text messages, and access emails and surf the web with their phones. Phones must be activated for international calling with the passenger’s home provider, but no special codes or software are needed. Roaming fees apply.

Personalize your cruise experience once you’re on the ship with our free mobile-friendly tool. Plan your daily activities, browse and purchase shore excursions, view restaurant menus, make dining reservations, check your account balance and more. Download the Holland America Line Navigator App on Google Play or Apple’s App Store.

We will release the schedule of concerts and events during embarkation. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!
There are two main Theatre concerts each night, with the same artists performing in each. When you book your cruise, you will be given your dinner time (Early or Late) the opposite will be your show time each night of the cruise.

All performances on the Dave Koz & Friends at Sea Cruise are general admission — seating is first come, first served. Please help to keep ADA seating areas clear for those guests who need special assistance.

Fixed lens camera photography is permitted everywhere on board, but please refrain from flash photography and use of tablets, iPads, selfie sticks, etc. in all indoor venues. Use of drones and audio recording devices will not be permitted at performances.

Most major credit cards are accepted at all ports of call, Visa / Mastercard is preferred. Guests may also choose to utilize currency exchanges or ATMS located at International Airports, around every major city and at Guest Services on board the Oosterdam.

Spain – Euro (EUR) – Conversion Calculator
Portugal – Euro (EUR) – Conversion Calculator
Morocco – Dirham (MAD) – Conversion Calculator

Barcelona, Spain: Uber | Getting Around
Ibiza, Spain: Uber | Getting Around
Alicante, Spain: Uber | Getting Around
Málaga, Spain: Uber | Getting Around
Casablanca, Morocco: Getting Around
Seville, Spain: Uber | Getting Around
Lisbon, Portugal: Uber | Getting Around

Redwood Travel Partners (airport transfers)
VIATOR (airport private transfers)

The Holland America Cruise Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. If you need assistance using or installing the app please contact Holland America at +1.866.929.2332.

Apple Store | Google Play