FAQ

Before You Book

  • Do I need a COVID-19 vaccine to cruise?

    The 2024 Dave Koz Cruise and Holland America are currently operating with no COVID-19 vaccine requirements, as per Holland America – Standard Protocol Voyages for cruises 7 days and under. All health and safety protocols are set by Holland America Cruise Lines. We highly recommend travel insurance coverage. These protocols are subject to change at anytime. Please note, The Dave Koz Cruise operates under a NO CANCELLATION POLICY, including vaccination protocol changes.

  • What is included in the price of the cruise?

    • Exclusive welcome aboard party
    • All concerts, speaker sessions, etc.
    • All meals in formal dining rooms and buffets
    • Non-carbonated beverages (i.e. tea, juices, coffee)
    • Use of the ship’s beautiful pools
    • Use of the ship’s health and fitness center
    • Gratuities for the dining & cabin staff
  • What is not included in the price of the cruise?

    • Items of personal nature (phone calls, internet, laundry, etc.)
    • Spa & beauty salon
    • Soft drinks, wine and alcohol (drink packages are available for purchase)
    • Meals in the specialty restaurants
    • Gambling
    • Excursions while in Ports
    • Airfare
    • Ground transportation
    • Cruise insurance (available through Allianz for an additional fee)
  • How much do cabins cost?

    Up to date pricing per person can be found on the Pricing page of our website.
  • What is the itinerary for the cruise?

    Please visit the Itinerary: Ports of Call page for dates and times.

  • How can I learn more about Holland America's Oosterdam?

    Be sure to go through our own Ship Information page including the five main helpful tabs: Entertainment, Events & Activities, Ship Activities, Dining and the Stateroom page.

    You can also view the Deck Plan and Holland America’s site for more information about the Oosterdam.

  • I don’t want to go by myself, can the Dave Koz Cruise team arrange a roommate for me?

    Unfortunately, we cannot be involved in any cabin matching, however, you can check the Dave Koz Cruise Facebook Group designed to help passengers connect with others in the same situation.

    Please be advised that the Dave Koz Cruisers Facebook Group are not affiliated with Dave Koz, Dave Koz Cruises or Redwood Travel Partners. Therefore, choosing to room with someone you do not know is at your own discretion and neither Dave Koz, Dave Koz Cruises, Bridgeway Entertainment, Redwood Travel Partners or Holland America will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.

Book & Manage Stateroom

  • How do I book a stateroom?

    All cabins will be sold exclusively online. Booking your stateroom is easy!

    Login to your Redwood Travel Partners Reservation Account (or create a new one) before finalizing your reservation. A confirmation email will be sent to you as soon as your essential personal information has been verified. If you made your reservation over the phone or have forgotten your username or password, please click the “Reset Password” button at the bottom of the page.

  • If I start booking and do not finish, what happens and can I go back and resume?

    Yes, you have 30 minutes to book your stateroom before it returns back to inventory.
  • What information will I need in order to book my cabin?

    • Before you proceed to booking, make sure you have the following information for all of your guests:

      • Full LEGAL Name as it appears on your government issued ID (no nicknames please)
      • Date of Birth
      • Citizenship
      • Phone Number
      • Email Address
      • Any special dietary or physical needs

      Please refer to the Terms & Conditions for further information about passenger name changes, transfers, and other pertinent information about your reservation.

      If you are paying with multiple credit cards, you will need all of the credit card numbers complete with expiration date and card verification number as well as the billing address, phone number, and email for each card.

  • Is there a Payment Plan?

    Yes, this requires a full deposit based on your selected cabin class due at time of booking.

    Your payments begin APRIL 18, 2023 and will be divided equally by the number of months left before FINAL PAYMENT on FEBRUARY 18, 2024.

    Please review the Terms and Conditions.

  • What is the cancellation policy?

    All payments are non-refundable. Guests are urged to purchase Travel Insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact Allianz here.

  • What are the age requirements for the Dave Koz Cruise?

    Minimum age to cruise: Babies must be 6 months to sail on most Holland America cruises (Alaska, Canada/New England, Caribbean, Europe and Mexico). The exceptions are trans-ocean crossings and remote itineraries with more than two consecutive sea days, where the minimum age is 12 months.

    Rules for cruising alone: Passengers must be 21 years old to travel on their own. An adult over 21 years must accompany every five passengers under age 21 on the same reservation. For organized student or youth groups, the minimum age requirement applies.

    Minimum age to leave the ship on your own: Passengers must be 18 or older to go on a ship-sponsored shore excursion on their own. Minors under 16 can go ashore without adult supervision provided parents and guardians inform the ship’s security officer of their decision.

    Shipboard venues with age restrictions: Passengers must be 18 or older to enter the casino and gamble. Use of the fitness center is restricted to passengers 16 and older.

  • What are the Health Protocols for the cruise?

    Learn more about current Holland America’s health protocol.

  • Can I change a name on a reservation?

    No name changes will be accommodated until one week after reservation is complete.

Pre-Cruise Details

  • Are Visa’s or Passports Required for Travel?

    For VISAS and PASSPORTS please visit or Travel Requirements page.

    VALID Passports are required for this cruise. Be sure to check your passport. It MUST be valid for 6 months after your return. There are no exceptions to this rule!

    US Passports & International Travel – Learn about your destination

  • What should I pack?

    Casual attire is the order of the day, both on board and ashore. Daytime, it’s basically fine since we know you’re probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet. Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This too is welcome everywhere. And if you’re tired from a long fun day and just want to wear shorts; our buffet is the place for a casual dinner. Some people prefer nice jeans. They’re welcome in many of our restaurants as well, but not in all. Since all suitcases are collected the night before we return home, don’t forget to bring an overnight bag packed with a change of clothes, prescriptions, and need-to-have items.

  • Checking your bags at the port

    At the port you will hand over any luggage you wish to check to the porters, and your bags will be delivered directly to your cabin. DON’T PACK YOUR DOCUMENTATION, MEDICATION OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK, AS BAGS MAY TAKE UNTIL 8PM TO ARRIVE TO YOUR CABINS.

    Each piece of checked luggage must have a luggage tag listing your name, ship and cabin number. Luggage tags can be printed prior to the cruise during registration for e-documents and additional tags may be obtained at port from the curbside porters. *Please note that curbside porters are not employees of Holland America and it’s customary to tip them $1 per bag.

    DO NOT PACK YOUR PASSPORT, TRAVEL DOCUMENTS OR ALCOHOL IN YOUR CHECKED BAG.

  • What time do we need to board the ship?

    Due to new government regulations requiring cruise lines to submit final departure manifests at least 90 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

Once On-Board

  • Can I Use The Internet and Mobile Phones On Board?

    Internet and Wi-Fi: All Holland America ships have internet cafes. The line’s Explorations Cafe, powered by The New York Times, is a cozy, coffee house-style area where passengers can either use the computers provided or a wireless internet device. High-speed terminals are scattered around the library and handily adjacent to a coffee bar. Satellite-powered wireless access is available fleet-wide in most public areas and all cabins.

    Cell phones: All ships in the Holland America fleet are cell phone friendly, and thanks to an agreement with Wireless Maritime Services, passengers can make and receive calls, send and receive text messages, and access emails and surf the web with their phones. Phones must be activated for international calling with the passenger’s home provider, but no special codes or software are needed. Roaming fees apply.

    Personalize your cruise experience once you’re on the ship with our free mobile-friendly tool. Plan your daily activities, browse and purchase shore excursions, view restaurant menus, make dining reservations, check your account balance and more. Download the Holland America Line Navigator App on Google Play or Apple’s App Store.

  • When will I get the schedule of events on the cruise?

    We will release the schedule of concerts and events during embarkation. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!

  • How are the main concerts scheduled?

    There are two main Theatre concerts each night, with the same artists performing in each. 

  • What is the seating policy on board?

    All performances on the Dave Koz & Friends at Sea Cruise are general admission — seating is first come, first served. Please help to keep ADA seating areas clear for those guests who need special assistance.
  • What is the policy regarding photo and video etiquette?

    Fixed lens camera photography is permitted everywhere on board, but please refrain from flash photography and use of tablets, iPads, selfie sticks, etc. in all indoor venues. Use of drones and audio recording devices will not be permitted at performances. No tripods will be allowed.